Case Study: DataOne Asia

Reduces service time from days to hours

DataOne Asia is a provider of Integration Information Technology services to major business customers in Banking, Telecommunications, Government sectors and End users and also a distributor of Network and Security solutions to general customers. The company wanted a service management tool that support a number of customer support request quickly and effectively.

Challenge

  • Extend and improve the customer service operations.
  • Need to reduce the time to better serve its customers.
  • Want to automate operations to significantly reduce human errors.

Solutions

  • Using Witly, the team delivered a core customer service system that has reduced time and overhead costs while helping DataOne become more customer centric.

Benefits

  • Enhanced flexibility and reliability to serve customers.
  • Reduced the time to solve incidents by 50%.
  • 60% reduction in vulnerability response times.

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