Established in 2013, Factomart is a B2B platform to help manufacturers, overcome the difficulties in sourcing the industrial equipment using modern methods such as e-commerce, e-procurement, ERP, CRM and multiple communication channels to address the problem. Factomart need an application to bridge the gap between these platforms.
Bridging the gap between the E-Commerce Platform (Magento), Incoming Communications (Live Chat, Emails, Phone), and the ERP system (Oracle Netsuite) for the Industrial B2B market.
Developing the Customer Center function.
Solutions
Witly is used as the one-stop center for the incoming Request For Quotations (RFQs) integrating several applications such as Magento, Intercom.io, Zendesk, and Hubspot to the Oracle Netsuite ERP system. The features that were not available in the other applications were developed within Witly to match with specific needs.
Benefits
Developed the solution in a short period of time at a very competitive cost when comparing to the alternatives such as starting a new application from scratch or working with other software application.
The minor customizations that were needed after the project handover can be done by internal staff using the standard Witly customization functions that do not involve writing codes. This helps to optimize operation without additional cost.
Enabled operation team to get exactly what they wanted and assured a smooth transition.
What they’re saying
“Witly has enabled us to streamline our inside sales operations with an extremely competitive budget.”
