Case Study: SVOA
Delivers consistent SLAs and extends to mobile
SVOA Public Company Limited imports and distributes various computer and related peripheral products as well as office automation equipment. The company also provides IT consulting services and End-To-End IT solutions including ATM Solutions and etc. Dealing with 30,000 total support cases per year and they have SLA commitments with customers, SVOA places an extremely high priority to improve customer support.